Service Center Etten-Leur produces high quality engineered pumps upgrades and pumps field service installations for mainly the Oil & Gas and Power/Nuclear markets in and outside the Benelux. The projects are of a broad range of complexity, requiring judgment in financial risks and acceptability of contracts. The increasing software demands require strict control and maintenance of an adequate administrative system to monitor the progress and follow-up, ensuring complete fulfillment of the requirements and optimal customer relations. The customer contact requires a broad knowledge of various languages and commercial terms, customs and conditions.
Basic Function:
- The Project Manager plans, organizes, directs, co-ordinates and controls customer contracts for service and repair orders (large upgrade projects);
- 80% of working time will be at desk location;
- 15% on workshop floor and 5% travelling (mostly inside Europe);
- The position of the Project Manager in SC Etten-Leur reports to the Lead Project Manager;
- Reporting, in a matrix structure, to other incumbent in positions with responsibilities for the assigned projects;
- The incumbent is responsible for control of the assigned projects to meet the agreed contractual requirements related to scope, quality, and delivery of hardware and software. The incumbent is also responsible for project budget;
- The function requires the support and the contact at all managerial levels, up to the Operations management level. In addition the position requires the direct contacts with sales, other Flowserve facilities, customer, inspection agencies, national governmental departments, export agencies and suppliers. Furthermore contact with other departments during project handling is at a high level.
The Project Manager for the SC Etten-Leur is responsible for and has authority to accomplish the fulfillment of the following principle accountabilities:
- Proper entry of clear, well defined, correctly priced and technically acceptable orders into administration, engineering and manufacturing systems through kick off meeting with disciplines involved;
- Co-ordination of correct order handling, including software requirements by customers;
- Maintain proper relations with customer's purchasing, expediting, engineering and inspection personnel to set a good company image;
- Present timely, accurate invoicing, both on products shipped and according deferred payment schedules to assist in timely collection of money;
- Maintain liaison with purchasing, engineering and production control to obtain status information and co-ordinate information flow in both directions between the customer and the company;
- Focus on the safe and efficient use of people, equipment, materials and controls to the best possible advantage;
- Contribute to on-time delivery performance;
- Ensure margin and cash flow enhancement through budget control, correct invoicing and on time payment by customers;
- Drive CIP (Continuous Improvement Program) Projects. ....
